ORM services
When people search your business or name, the first page of Google is your first impression. We help make sure it shows accurate profiles, well-managed reviews and pages you control.
Share a few details and our team will call you back within one working day.
Online reputation management, often shortened to ORM, focuses on what people see when they search for your business, brand or name on Google and other search engines. That first page usually includes your website, your Google Business Profile with its star rating, review sites, social profiles, news articles and sometimes complaint forums. Many buyers judge a business from this page alone, often without clicking a single result.
One outdated article, an unanswered one-star review or an incorrect listing near the top can quietly cost enquiries for years. ORM is the structured work of auditing those results, correcting what is inaccurate, responding to reviews well, and making sure that strong, accurate pages you own or influence are the ones that rank. It applies to companies, but also to doctors, consultants, founders and other professionals whose own name is searched before a first meeting.
Your Google Business Profile is often the most visible result for a brand search. We verify and complete it with correct categories, hours, photos, services and contact details, and keep it up to date. Then we set up a review routine: polite requests to every customer after a purchase or visit, prompt and personal replies to each review, and escalation of complaints to your team so issues are resolved and the reviewer can be invited to update their feedback.
The same care extends to other profiles that rank for your name, such as Justdial, IndiaMART, Glassdoor, Practo, Trustpilot or industry directories, depending on your business. Inconsistent addresses, closed branches still listed and wrong phone numbers are corrected. We follow each platform's guidelines and never post fake reviews, buy ratings or offer incentives for positive feedback. Nor do we ask only satisfied customers for reviews; every customer gets the same request, which keeps your rating honest and within the rules.
Not every negative result can or should be removed. Where content breaks the law or a platform's policies, such as exposed personal information, impersonation or fake reviews, we help prepare and submit removal requests through the proper channels, including Google's own reporting tools, and work with your lawyer where legal steps are needed. Where content is outdated, we ask publishers to correct or update it. Genuine criticism is answered openly and resolved, not hidden.
For results that stay, the ethical approach is to strengthen the accurate pages around them. We improve your website's brand and about pages, build and maintain official profiles on relevant platforms, publish genuine news and expert content, and pursue coverage in credible publications. Over time these can rank above older negative items. How far and how fast depends on the authority of the negative source and the amount of real positive content, so we never promise a specific outcome.
ORM sits between SEO, content and customer service, and we handle all three in-house. Our SEO team understands why certain results rank, our writers produce the content that supports your brand pages, and our developers keep your own website fast and well structured. We work discreetly, sign an NDA on request, and send a monthly report showing how your branded search results and review profiles have changed.
We also tell you when the problem is not online at all. If reviews keep mentioning late deliveries or rude service, no amount of search work will hold for long. In those cases we share the patterns we see so your team can fix the cause, while we handle replies and profiles in the meantime. That combination is what produces lasting improvement.
What we deliver
Marketing measured by enquiries and sales, with reporting you can actually read.
A record of what appears for your brand and key people, with each result assessed.
A complete, accurate profile with regular updates and photos.
Timely, personal replies to positive and negative reviews.
Feedback requests to genuine customers by email, SMS or WhatsApp.
Correct details on directories and review sites that rank for your name.
Help reporting content that breaks the law or platform rules.
Official profiles, brand pages and content that deserve to rank.
Monthly tracking of branded results, ratings and review volume.
Who it’s for
Every project starts from your process, not a template. These are typical situations we are asked to solve.
Discuss your requirementHow we work
Branded search results, reviews and listings recorded and assessed.
Profiles claimed, corrected and completed where needed.
Review replies and removal requests for policy-breaking content.
Accurate pages and profiles built and optimised.
Monthly report on branded results, ratings and reviews.
Technology
We pick the stack for your project, your team and your budget — not the other way round.
FAQ
Straight answers to what clients usually ask first.
Only Google can remove a review, and it does so when the review breaks its policies, for example spam, conflicts of interest or offensive content. We help flag such reviews correctly. Genuine negative reviews stay, so we help you reply well and fix the underlying issue.
Sometimes. Strengthening accurate pages and profiles can help them rank above an older negative result. How well this works depends on the authority of the article and the genuine positive content available, so we assess it before recommending an approach.
It depends on the number of brands or people covered, review volume, the number of listings to correct, and how much content and outreach is needed. We quote after the branded search audit.
Profile fixes and review replies take effect almost immediately. Changes in which results rank usually take months of steady work. We share a timeline with the proposal.
No. Fake or incentivised reviews break Google's policies and can lead to removed reviews or restrictions on your profile. We only encourage genuine feedback from real customers.
Yes. We sign an NDA on request and keep the details of your case private.
Speak directly with our technical architects. We provide actionable tech recommendations, architecture planning, and transparent timelines — with zero obligation.
