Online chat
A branded live chat widget for your website or app, with an agent console, routing, chat history and moderation, hosted on your own server and fully customisable to the way you work.
Share a few details and our team will call you back within one working day.
Live chat software development means building a real-time messaging system that lets visitors talk to your team from any page of your website or app. A small widget opens in the corner, the visitor types a question and an available agent replies within moments. The same system can power one-to-one chat between users of a platform, such as buyers and sellers on a marketplace, or group chat rooms for a community.
Visitors often leave a site when they cannot get a quick answer about price, delivery or availability. A chat window catches those questions while the person is still interested, and the conversation is saved for your team to follow up. Unlike rented chat tools, a custom system can be rebranded completely and keeps all chat data on servers you control.
Chat also gives you useful data. Transcripts show which questions come up most, which pages cause confusion and which products people ask about before buying. That feedback helps you improve page content, FAQs and offers, and it tells you when you need more agents online.
The visitor widget matches your brand colours, works in mobile and desktop browsers without any download, and supports text, emojis, file and image sharing, and offline messages when no agent is online. Visitors can leave a name, phone or email before the chat starts and receive a transcript afterwards.
Agents use a console that shows waiting chats, the page each visitor is on, past conversations and canned replies. Chats are routed by department, language or workload, and supervisors can watch or join a chat. The admin panel controls working hours, departments, agents, banned words and reports.
Agents are not tied to a desk. The console works in mobile browsers, and Android and iOS apps let agents receive push alerts and reply on the move. If you run a platform with user-to-user chat, the same messaging engine works inside your own apps. The chat server can scale across more servers as conversations grow, and old messages are archived to keep the active database light.
For community and marketplace chat, moderation tools filter abusive words, block users, mask phone numbers and email addresses if you want conversations kept on the platform, and let users report messages. Messages travel over encrypted connections, agent logins use roles and two-factor authentication, and chat history is stored with backups and the retention rules you set.
The chat system can push leads into your CRM, open support tickets, send WhatsApp or email alerts to agents and show order details from your online store. If you also want automated answers, an AI chatbot can handle common questions first and hand over to a human agent; our AI chatbot development service covers that part.
Pages with chat still need to load quickly, so the widget script loads after the main content and does not block search engines from reading your pages. Your SEO and page speed are not traded away for the chat box.
We have been building web applications in Noida for more than 10 years and work to ISO 9001:2015 certified processes. Our chat builds use established real-time technology such as WebSockets, so messages arrive instantly and the system stays light on your server.
You own the code and the chat data, so there is no per-agent subscription to a chat vendor for the software itself. We can add chat inside your Android and iOS apps, and we provide hosting, updates and support after launch. If you are moving away from a hosted chat tool, we can import your old chat history where that tool allows export.
Features
Listing, membership and content portals built to scale, moderate and earn.
Colours, logo, greeting messages and position set to match your website.
WebSocket-based chat with typing indicators, read status and sound alerts.
Chats assigned by department, language or agent availability.
Every conversation stored, searchable and emailed to visitors on request.
Word filters, user blocking, contact masking and message reporting.
Leads and tickets created automatically from chats.
Chat volume, response time, missed chats and agent performance.
Who it’s for
Every project starts from your process, not a template. These are typical situations we are asked to solve.
Discuss your requirementHow we work
We define chat types, agent roles, routing and integrations.
Widget and agent console designed to match your brand.
Chat server, widget, console and admin panel built and tested.
Connection to your website, apps, CRM and notification channels.
Go-live, agent training and ongoing updates.
Technology
We pick the stack for your project, your team and your budget — not the other way round.
FAQ
Straight answers to what clients usually ask first.
Cost depends on the chat types, number of integrations, moderation needs, reporting, mobile app support and expected traffic. We share an itemised quote after understanding your requirements in a free consultation.
It depends on scope. You get a timeline with the proposal, and a basic widget and agent console can go live before the advanced features.
Yes. The widget is added with a small script, so it works on WordPress, Shopify, custom PHP sites and most other platforms.
Live chat connects visitors with people. An AI chatbot can be added on top to answer common questions and pass harder ones to your agents.
On your own server or cloud account, with encryption in transit, role-based access and regular backups.
Yes. The agent console works in mobile browsers, and we can build Android and iOS agent apps if needed.
Speak directly with our technical architects. We provide actionable tech recommendations, architecture planning, and transparent timelines — with zero obligation.
